November 12, 2016

Escape Room Frequently Asked Questions

ESCAPE ROOMS

*** Note: Our Escape Room is temporarily closed. We will be re-launching our Mark Twain Escape Room at the Arnot Mall on September 22nd, 2021! We do not have any Escape Rooms in our other store locations at this point in time. Please feel free to e-mail GEA@GreatEscapeAdventures.net with any questions. ***

How do I book an adventure?

Online: Book adventures on our website at least 48 hrs in advance at www.greatescapeadventures.net/book/. (Payment Options – Credit Card or Gift Certificate)

In Store: Book adventures at the register at least 48 hours in advance. (Payment Options – Cash, Credit Card, or Gift Certificate)

Walk-Ins: If you want to see if we can get you in for an impromptu booking, please feel free to call 607-873-7108 or stop in to ask a clerk at the register. We cannot guarantee room availability and staffing without prior reservations. (Payment Options – Cash, Credit Card, or Gift Certificate)

Saturdays: We schedule additional staffing on Saturday in order to increase the opportunity for a walk-in over the weekend! We cannot guarantee room availability and staffing without prior reservations, however the chance for an escape room being available on a Saturday is higher than a weekday. (Payment Options – Cash, Credit Card, or Gift Certificate)

E-Mail: Looking to book an adventure for a day / time that is not listed? E-mail GEA@GreatEscapeAdventures.net with your requested date, time, and number of participants in the group. We would be happy to check and see if we can accomodate your group.

Note: Adventurers under the age of 13 must be supervised by a paying adult (18+) from the same party.

Will I be playing with other participants?

That is up to you! In order to guarantee a private adventure with adventurers from your group only, select the check box “Private Event – Book Entire Adventure”. If booking an escape room without selecting “Private Event”, there is a possibility that other adventurers will be able to book tickets in the same time slot. Adventurers may be added up to the time of the booking if there are available slots in the adventure.

Note: If you book a “Private Event”, the only outsider will be our trained staff to help guide you through the adventure with clues and hints that may be helpful for the group!

How much do your Escape Room Adventures cost before tax?

Adults (13+) : $28
Children (2-12) : $25

Private Event: $200 – Book the entire room and bring up to 8 people of any age!

Note: Adventurers under the age of 13 must be supervised by a paying adult (18+) from the same party. Infants that are fully contained in a sling are free as long as your group has booked a private adventure. If you book a “Private Event”, the only outsider will be our trained staff to help guide you through the adventure with clues and hints that may be helpful for the group! 

Do I need to book in advance?

We recommend booking as far in advance as possible, however bookings must be made at least 48 hours in advance online or in store.

Walk-ins are welcome any day of the week if we can accommodate you, however we cannot guarantee room availability without prior reservations. Please call the store at 607-873-7108 to see if there are any escape rooms your group can jump in on the day of or e-mail GEA@GreatEscapeAdventures.net with your requested date, time, and number of participants in the group. We would be happy to check and see if we can accomodate your group.

How do I book multiple participants at the same time?

When booking online, select the total number of adventurers that will be joining in the escape room adventure and follow the remaining prompts. The total number of adventurers selected at the beginning of the booking will require full payment at the end from the adventurer making the booking, either by Escape Room Gift Certificates or a Credit Card.

If adventurers want to pay for their ticket separately, they may purchase their own ticket on our website or in store for the same time slot and date. Tickets are honored in the order that they are paid, therefore we recommend the entire group books their ticket around the same time in order to ensure that the remaining available tickets aren’t purchased first by another group of adventurers.

For a private adventure, which ensures you have the room to yourself, simply select “Private Event: Book Entire Adventure” on the main booking screen. Purchasing a private adventure includes the cost of admission for up to 8 people and will require payment for the full group rate at the end of the booking either with a Private Adventure Gift Certificate code or Credit Card.

Note: In order to receive the group discount, adventurers will be required to book and pay the group rate by selecting “Private Event: Book Entire Adventure”. The discount is applied automatically upon selecting “Private Event”. The group discount is not automatically applied to the booking, even with 8 adventurers joining, if “Private Event” is not selected. 

How do I redeem a Gift Certificate?

Escape Room Gift Certificates include a promotional code in the top right corner of the certificate. When booking your adventure online, enter the certificate code under “Promo Code”. If you have more than one certificate code, add all codes at the same time, separating each code with a comma.

If paying at the register, turn in your Gift Certificate(s) to the clerk. Valid certificates will be accepted as a form of payment while booking an adventure. If you don’t have a printed certificate with you, please provide the clerk with the emailed certificate and / or the certificate codes.

How early should I arrive for my adventure?

Please arrive at least 15 minutes prior to your escape room adventure start time. Being late may cause you to have less time in the adventure.

How long is each Escape Room Adventure?

We recommend planning for a total of 90 minutes. This includes a 15 minute escape room briefing, a 60 minute adventure, and a 15 minute debriefing.

Group Rates / Corporate Team Building Events / Non-Profit

Private Event: $200 – Book the entire room and bring up to 8 people of any age!

If you are a Non-Profit organization, please e-mail us a scan of your completed tax exempt form. We can discuss the process of removing tax from your booking!

Do you offer additional discounts or coupons?

YES! Like and follow us on Facebook and Instagram! We have periodic themed days with special savings. I.e. community days, college days, family days, and random promotions!

Facebook: www.Facebook.com/GreatEscapeAdventures

Instagram: @greatescapeadventures

Do you offer refunds?

Refunds are not provided for late arrivals, no shows, or other reasons, however YOU MAY RESCHEDULE your booking online at least 7 days in advance. To reschedule a booking, return to the confirmation e-mail you were sent and click on the button toward the bottom of the e-mail that says “View / Change Booking”.

E-mail GEA@GreatEscapeAdventures.net with any questions you may have.

Are bathrooms available to use prior to the beginning of my adventure?

Yes, we are located in a community mall that offers public restrooms. They are located on the 2nd floor in the food court. Please be sure to use the restrooms before arriving for your adventure.

Is there an age limit?

Ages 8 and up may derive greater enjoyment due to the difficulty of the content. Players 13 and under must be supervised by a paying adult.

Children under 5 years of age are welcome if you have booked the entire room. They will be able to participate by helping to look for clues, but they may not derive as much satisfaction as older participants due to the content being geared for an older audience.

Note: If you book the entire room and choose to bring young children, please be aware that strong supervision will be required as there are small objects and breakable components that are unsafe and could pose a choking hazard. If you bring young children, please understand that you are accepting full responsibility as a parent for the safety and welfare of your children.

Am I really going to be “locked” in a room?

No! In the case of an emergency, you will be able to leave for any reason. However, if you leave the room prior to the end of the adventure, you will be unable to re-enter unless it is a Private Event or the adventure is booked solely by adventurers from the same party. Our staff will be readily available the whole time in order to let the group in and out of the room.

Can we take pictures?

You may take pictures and videos outside of the escape room, however they are not permitted within the escape room.

Can we take anything in with us?

We recommend that no phones are used during the escape room adventure as they can detract from the thematic experience and are not necessary in order to solve the clues. There is a location to hang your coat / bags inside of the room. You may dress in character or cosplay if you choose. Drinks and food, other than water, are not permitted in the escape room.

If you have any other questions or concerns, please contact us anytime at GEA@GreatEscapeAdventures.net.